Meet Reid Hiatt, Co-Founder & CEO at Tactic, Inc. Headquartered in Lehi, Utah, Tactic is a workplace experience platform that brings hybrid teams together.

Reid Hiatt

Tell us about your business and who your customers are.

We are a highly configurable workplace management solution for hybrid companies. Our platform focuses on how employees use the office, helping them know when to work from home versus the office. We provide our customers with actionable insights, saving them hundreds of thousands of dollars in commercial real estate expenses. We work with customers all over the world, having just launched in our 46th country.

How did you get started?

For the past 100 years, the traditional 9 to 5 office model has dominated work culture. The pandemic forced us to rethink how, why, and where people work. We saw an opportunity to pioneer this new way of working and wanted to help organizations and individuals benefit from both in-office and remote work.

What were some of the biggest hurdles you had to overcome? What has been your biggest accomplishment?

COVID-19 variants produced a number of unexpected challenges that dramatically impacted companies' return-to-office timelines that in turn affected us. Having raised $3.5M in Seed funding, we were empowered to rapidly respond to the evolving needs of hybrid work models and now operate in some of the largest office buildings in the world.

What motivates you each day to do what you do?

On average, people spend one-third of their lives working. We have an opportunity to impact not just organizations, but individuals' lives, helping them find more joy and connection with their fellow co-workers. I believe the future of work is hybrid and want to help shape what work looks like for many of us over the next 100 years!

What are the top 3 tips you can share to inspire other fellow entrepreneurs?

1. The most important business decision you will ever make is who you partner with.

2. Don't wait until tomorrow if you can start today.

3. Recognize that it's supposed to be hard.

Anything you can share about TaxTaker and our work?

I'm a huge fan of TaxTaker! In fact, getting to work with them is probably one of the only things I like about tax season. I would strongly recommend them to any early-stage SaaS startup that is wanting to maximize their ERC and R&D tax credit.

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